Most of the Time Matters 14 links to third-party programs install very smoothly during the upgrade process. But venerable Outlook 2007 produced two easily fixed error messages.
Redemption Helper Outlook Extension Error
After installing Time Matters 14, a Redemption Helper Outlook Extension error may occur when opening Outlook 2007. This post shows how to fix it.
The error message reads:
The Add-in "Redemption Helper Outlook Extension" (C:\Program Files\LexisNexis\Time Matters 13\TMOAPI.DLL) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.
To fix the issue in Outlook 2007:
1. Go to Tools | Trust Center
2. Go to Add-ins | Com Add-ins drop-down | Exchange Client Extension | Go
3. Uncheck Redemption Helper Outlook Extension and press OK.
Publisher Cannot Be Verified Error
This error message may appear when opening Outlook 2007 after installing a Time Matters upgrade:
Simply press Install to fix the error.